Frequently Asked Questions
What types of safety products do you supply?
We supply a comprehensive range of workplace safety products including PPE, high-visibility clothing, respiratory protection, hand protection, head protection, eye and hearing protection, footwear, site safety equipment, spill kits, first aid supplies, and more.
Are your products suitable for mining and heavy industry?
Yes. We supply products suitable for mining, construction, manufacturing, and other high-risk industries. Check individual product specifications for ratings and compliance.
Are your products compliant with Australian Standards?
Yes. Where applicable, our products meet relevant Australian Standards (AS/NZS). Compliance details are listed on individual product pages, and certification documentation is available upon request.
Do you offer bulk pricing or trade accounts?
Yes. We provide bulk pricing for large orders and can set up trade accounts for approved businesses. Contact our team to discuss volume discounts and account options.
Can you source products not listed on your website?
Absolutely. If you can’t find what you’re looking for, contact us with the product details and quantities required. We work with multiple suppliers and can often source specialised items.
How long does shipping take?
Dispatch times vary depending on stock availability and location. In-stock items are typically dispatched within 1–2 business days. Delivery timeframes depend on your location and selected shipping method.
Do you deliver Australia-wide?
Yes, we ship Australia-wide. For remote or regional areas, delivery times may vary.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive tracking information via email.
What is your returns policy?
We accept returns on unused, unopened items within our returns timeframe. Certain items such as customised products or special-order items may not be eligible. Please refer to our Returns Policy or contact us for assistance.
Can you assist with site safety requirements or product recommendations?
Yes. If you’re unsure what products are required for your site or application, contact us with details of your industry and environment, and we’ll help guide you toward suitable options.
What payment methods do you accept?
We accept major credit cards and bank transfer or direct deposit for approved trade accounts. Additional payment options may be available at checkout.